Team Members

Ken, the driving force behind Total Restoration Services Inc., brings a whopping 40 years of hands-on experience in the restoration industry to the table. His career, originating in Alberta, progressed rapidly and allowed him to become an owner before he opted for new pastures in the picturesque Okanagan Valley.

Ken kickstarted Total Restoration in 2002, and the company has since been a key player in high-profile disaster recoveries. These include the Okanagan Mountain Park Fire in 2003, the Fort McMurray Fire in 2016, and the mass flooding in Kelowna in 2017, among many others. This extensive experience makes Total Restoration a top choice for restoration services in Okanagan and beyond.

Community support is a pillar of Ken's mission. Total Restoration is more than just a restoration company; it's a community partner. It proudly backs local sports teams, charities, and is a regular presence at community events, showcasing its commitment to the Okanagan Valley.

Ken's unique business approach, unwavering determination, and broad skill set have laid a solid foundation for Total Restoration. These factors, along with the tireless work of a diverse team, have been key in the company's success story for over 20 years. As a leader in the restoration industry, Total Restoration Services Inc. is synonymous with quality, commitment, and community spirit.

Marisa, a veteran in the restoration industry, embarked on her journey with our company in 2002. Initially serving as a Field Staff Supervisor, her career witnessed a significant turn during the Okanagan Mountain Park fires of 2003. Displaying exceptional leadership skills, Marisa spearheaded the restoration of hundreds of homes post-fire, subsequently earning her a promotion to Project Manager.

Maintaining this role until 2017, Marisa also assumed the responsibility of General Manager in 2014, demonstrating her capability to juggle multiple roles effectively. Presently, she is the dynamic head of our company, significantly contributing to its continual success and achievements.

Moreover, Marisa stands out as one of the few women in Canada to hold the Certified Restorer title, further solidifying her unique standing in the restoration industry. Her journey exemplifies dedication and professional growth, making her an invaluable asset to our company.

With 15 years in the restoration industry, Wayne has been a pivotal figure at Total Restoration since he joined in 2009 as a Junior Project Manager. His expertise spans large loss and complex claims, handling various projects with finesse. Wayne's portfolio includes managing significant projects like the Water's Edge fire in 2017 and the Pinnacle Pointe flood, among others. His extensive experience and deep knowledge in the field have made him an integral contributor to our company's success. Currently serving as a Project Manager for the past 14 years, Wayne's impact on our team is invaluable, reinforcing our strong presence in the restoration industry.

Born and raised on the South Coast of England, Rich moved to Kelowna in his early twenties, where he built a strong foundation in residential construction and renovation throughout the Okanagan. With over 20 years of industry experience, Rich now serves as Total Restoration’s Large Loss and Complex Claims Specialist, leading high-value and technically complex projects with confidence, accuracy, and accountability.

Rich brings extensive hands-on experience across multiple construction methods, including brick-and-mortar, concrete form, timber frame, and ICF construction. His deep understanding of building systems, combined with a passion for project management, allows him to deliver efficient, well-coordinated solutions while maintaining the highest standards of quality and safety. He is continuously driven to refine traditional building practices and adopt innovative methods that improve outcomes for clients and partners.

Outside of work, Rich is an avid rugby enthusiast, where the sport’s core values of teamwork, discipline, and respect strongly influence his leadership approach. Whether managing complex restoration claims or collaborating with clients, insurers, and trades, Rich is committed to Total Restoration’s promise of doing the job right, every time.

Launching his restoration career in 2008, Ryan initially joined Total Restoration as a General Labourer. After a brief hiatus for further education, he returned to us, advancing to the role of a Flood Technician. Over the years, his dedication and expertise led him to the position of Flood Technician Manager, and eventually, Project Manager. Ryan holds numerous certifications, including Water and Fire Damage Technician, Applied Microbial Remediation Technician, and Applied Structural Drying, among others. His 15-year journey with Total Restoration and his ongoing contributions underscore his critical role in our team, reaffirming our commitment to excellence in the restoration industry.

With over 13 years of experience in flood restoration and emergency response, Travis Wray plays a critical role at Total Restoration as Emergency Project Manager, leading urgent restoration projects with precision, care, and efficiency. His background in flood mitigation and damage control provides him with a deep understanding of the fast-paced decisions required to protect properties and minimize further loss.

Travis oversees emergency projects from the initial response through stabilization, ensuring every step of the process is handled with clear communication, technical accuracy, and strict attention to safety and quality. His hands-on expertise, combined with a calm and empathetic approach, helps guide clients through the drying and removal process while reducing stress during highly disruptive situations.

At Total Restoration, urgency is at the core of what we do. Travis and the emergency response team are available 24/7, ready to act when disaster strikes—delivering dependable service, trusted expertise, and the reassurance that your emergency is always our priority.

Curtis has been one strategic piece of our company since 2005, with a wealth of technical knowledge and a commitment to excellence, he is instrumental in ensuring the successful execution of even the most complex restoration projects.

As our Technical Specialist, Curtis brings a unique blend of skills and experience to the table, holding certificates as Large Loss Specialist, Estimator, Master Water Restorer, Master Fire & Smoke Restorer, Commercial Drying Specialist and Mold Remediation Specialist. Curtis is not only a master of their craft but also a trusted advisor to our clients. Whether it's navigating insurance claims, recommending preventive measures, or providing expert guidance throughout the restoration process, he is committed to delivering personalized service and ensuring your complete satisfaction.

With over seven years of hands-on experience in water damage restoration, Daniel Vargas serves as Flood Department Manager at Total Restoration, bringing strong operational knowledge, leadership, and a client-focused approach to every project. Daniel began his career with the company as a Flood Technician Manager Assistant, where his dedication, reliability, and technical skill quickly set him apart as a valuable member of the team.

Through consistent performance and a deep understanding of flood restoration operations, Daniel advanced rapidly into a management role. He now oversees flood response teams and daily operations, ensuring water damage is mitigated efficiently, safely, and to the highest industry standards. His experience allows him to anticipate challenges, support his teams in the field, and deliver dependable results for property owners and partners.

In addition to his restoration expertise, Daniel brings over 15 years of experience in client relations, which supports clear communication and a smooth, transparent process from the first call through project completion. At Total Restoration, Daniel is committed to providing responsive leadership and a reassuring presence—because when water damage occurs, professionalism, clarity, and trust matter most.

With 11 years being part of Total Restoration, Madelyn plays a pivotal role in ensuring the seamless coordination of resources and manpower for every restoration project. From organizing schedules to optimizing workflows, she oversees all aspects of content management and labor allocation with meticulous attention to detail and a focus on efficiency.

With Madelyn at the helm, you can trust that your belongings will be handled with the utmost care and professionalism. With a commitment to excellence and a focus on customer satisfaction, we're here to restore your property with skill, integrity, and compassion.

With over 11 years of dedicated service at Total Restoration, Mike Smandych serves as Operations Manager, playing a pivotal role in keeping the company running smoothly and efficiently. Mike not only oversees the coordination of staff and operational processes but also engages directly with clients, guiding them through complex restoration situations with clarity and reassurance.

His deep knowledge of restoration operations, combined with his approachable and solution-focused style, allows Mike to navigate challenging scenarios with confidence and ease. Known for his ability ensure seamless communication between clients, project teams, and management, Mike has earned a reputation as a trusted problem-solver and advocate for clients.

At Total Restoration, Mike’s commitment to excellence ensures that every project runs efficiently, every client feels supported, and every challenge is met with experience, professionalism, and care.

Grecia Salazar serves as Executive Assistant and Marketing Coordinator at Total Restoration, bringing energy, organization, and creativity to every aspect of her role. She supports leadership and ensures seamless daily operations, while also managing the company’s marketing initiatives, including campaigns, social media, and client communications.

Beyond her operational and marketing responsibilities, Grecia is deeply committed to community engagement. She leads and coordinates initiatives such as local fundraisers, food drives, and charitable events, helping Total Restoration give back to the communities it serves. Her dedication to connecting the company with clients, partners, and the wider community demonstrates her passion for making a positive impact.

At Total Restoration, Grecia combines operational excellence, creative vision, and community involvement to ensure both internal processes and public-facing initiatives reflect the company’s professionalism, reliability, and client-first approach.