“We are very pleased with this company. They did everything in a timely manner and let us know what was happening ever step of the way. They always cleaned up and their work was very good quality. The workers were always polite, courteous and professional. Everyone was pleasant to deal with and we highly recommend them!”
"After a day and a half of rain (which is unusual here) we didn't realize the overflowing rain barrel left water going into our basement.
Total Restoration was called by our insurance company.
Marissa and her team were out to assess the damage and in just over a month our basement and lives have been restored.
Everyone was efficient, polite and knowledgeable and we appreciate their service very much.
Thank you Total Restoration."
Total restoration was a great company to deal with. We had a difficult flood situation that requires significant work. They were professional, empathetic and kind. Our project manager, Heather, was amazing. She made a difficult time for us much more manageable.
"We recently had a flood in our basement and Total Restoration responded immediately. Heather guided us through the process and regularly communicated with us about the timeline and repair schedule. We are very happy wit the results. They met our expectations!"
"Total Restoration Penticton went above and beyond when we had our flood. From their immediate arrival and throughout the project their customer service and attention to detail exceeded our expectations. Extra special thank you to our project manager Marissa, she is a rock star "
"Extremely pleased with everything done. All of the works were pleasant and very efficient. The work went as quickly as they could make it happen. End Result? Awesome!"
"Very satisfied with the quick response to my restoration needs. All the workers were very professional and pleasant. Thank you Total Restoration!"
"Very satisfied with the quality of the repair"
"Marissa and her team did a great job with our project. From the time of the initial damage to the time of completion, the team was attentive, on time and very respectful of our home and privacy. We are very pleased with the work and would highly recommend Total Restoration Penticton to my friends and family."
"I'm writing this email to acknowledge the exceptional, professional and amazing service of the Total Restoration team in Penticton. Our project manager Heather was amazing to work with. She was so knowledgeable and supportive in helping us navigate the restoration from our flood and the insurance process. She was always available for questions and updated us as we went along. If I would message, she would message me back right away. I never felt like we were in the dark with anything or that our needs were not going to be met, which was very reassuring. She was creative with problem solving and always had backup ideas if something didn't go according to the plan. The team that she had come to our house did an exceptional job preparing our home, dealing with our contents and restoring it back to its previous state. Everyone we dealt with was very friendly and optimistic, and everyone spoke highly of the company which is always a nice thing to see. We have two young children and everyone was very thoughtful about their well-being going through this whole process which was reassuring and family centered, a great value in a business. I just want to ensure that everybody that worked on our project in the Penticton office is acknowledged as having completed fantastic work."
"Nice work! Satisfied with the process and the results. Staff have been competent and friendly"
"Thank you Cory. I wanted to say that your staff were really great - so helpful, polite and efficient. We wanted to say how grateful we were for their help."
"The team at Total Restoration have been wonderful to work with. Please thank the crew for me."
"TJ was terrific to deal with. Thank you Total Restoration Team!"
" To Cory and the entire team that helped me after I had a major flood in my basement, I will be eternally thankful to you all. Your guidance, kindness and thoughtfulness made a very upsetting situation much less anxiety ridden. I can't thank you enough."
"Wonderful job done. Marissa and her crew are life savers and I enjoy working with her and her team."
"Finished product was very well done and looks great. I was kept informed and updated on everything that was being done and under the circumstances was done efficiently and in a timely manner. Thanks for everything."
" Wonderfully done. Extremely happy with the work. Marissa and her team are amazing and extremely easy to work with."
"I would hope no one else has to go through all of this but in the chance they do, I would not hesitate to ask for you and your crew. You have been nothing but caring and respectful and it was very much appreciated"
"I would like to thank the entire team that helped me get my home back to normalcy. The entire team were some of the most terrific people I've met. Special thanks to Cory for guiding me through this and a big thanks to Scott and Torsten for going the extra mile. I thank you all!"
“Your two guys, Dan and Daniel are the best I've ever seen. They are fast, efficient, neat 'n' tidy. Very professional."
"Thank you for everything. I appreciated everyone's patience and professionalism."
"Work was done in a satisfactory time frame. Very satisfied with the repairs performed by the laborers provided. Took care to make sure we were happy with the repairs every step of the way. We would recommend Total Restoration to anyone in need."
"TJ, I just wanted to say Thank you for the great job that you and your staff have been doing in the restoration work on our unit. Kaylee and Tito did an awesome and efficient job dealing with the music collection. We appreciate their hard work. They are both such pleasant people as are all of the staff that we have met."
"Thank you! The kitchen repair in our cottage looks great. Thank you for having staff take precautions and accommodating the family with a baby during the work period in times of Covid"
"Total Restoration Services was a very good company to work with. High marks to the Project Manager who was always quick to respond to our queries and who worked diligently to complete the project."
"Heather! You and each and everyone on your team were so professional, respectful and calming in the middle of a crisis. All of you worked so well together. You just came in and coordinated it all and communicated with us every step of the way. Thank you! Appreciate everyone's sense of humor too!"
"Thank you very much for your help. Every step of the way from Day 1 to completion. Heather & Team, I appreciate your help, support and assistance getting my house back in order."
"Good job! Tony did nice work painting"
"We had a water leak that resulted in extensive damage. We called Total & they came by the same day to assess our damage. Half of our downstairs was ripped out & we decided to renovate our very dated home with the repairs were done. TJ, our PM, is amazing! He came by several times to check on his team's work, answered all of my questions and responded to texts quickly. Basically held our hands through it. The team was clean, respectful & our neighbors said they never heard a thing coming from our home. Unfortunately for us, we have another minor water leak in a different area, nearly a year later, called Total again who came the same day & we are back working with TJ. Work is starting next week. Cannot recommend their services enough. If I could give them higher than 5 stars I would!"
"Great job! Great to work with all of you."
"Total Restoration did an excellent job and helped us lots!"
"We are very satisfied with the work that has been done. The team has been very helpful."
"Wow. Did not expect such fast professional service. Marissa and her team have been incredible in taking the stress out of our flood problems. Her staff is REALLY on the ball and taking care of us in a very professional way. Too bad there's only 5 stars for a review. Got a flood? Call Marissa at Total Restoration. She will leave you smiling and confident the job will be done to an excellent standard. Thank you so much."
"Marissa Hilton McPherson the Project Manager who we dealt with was simply amazing. In this day and age and particularly during our current Covid environment ’GREAT CUSTOMER SERVICE’ is RARE!! She was very professional and followed up with us regularly keeping us informed as to the progress from start to finish. Thanks Marissa!! My husband and I recommend her and Total Restoration whole heartedly."
"Well no one wants a flood but when it happens it’s great to know that a company like this is there. They have been exceptional."
"Great Project Manager, great crews and awesome work. Very pleased with the outcome."
"All of the staff at Total Restoration were very polite and accommodating at all times."
"Very pleased with the work. Thank you so much!"
"I was so grateful for the skills, efficiency, and thoroughness of the team who dealt with a sewage line leak in my house. Special thanks to project manager Natalie and qualified tradesman Cory, who were kind, good communicators and just generous people who went above and beyond. Thank you!"
"Awesome team of professionals to work with"
"The repair work has been completed in a professional and high-quality manner. The final results of the repairs to the master bedroom closet have been restored to a new like condition"
"We are totally pleased and happy with the restoration work done in our home after the water damage due to our new dishwasher leaking. Under the direction of PM TJ Alcott, his crew did a fantastic job. TJ is so easy going, accommodating and is a wonderful person to deal with. His crew have been great to deal with as well. All of the workers that have worked on our restoration have been very friendly. We give them a 5 out of 5 star rating. We highly recommend TJ and his crew for restoration work!"
"Total Restoration did an excellent job fixing my house. It was a very quick turn around and I am very impressed. Thanks again for the great work!"
"We are so impressed with Total for everything! Thank you! Every person we had in our home was responsible, professional and friendly. You go above and beyond"
"From start to finish, the work Total Restoration provided was outstanding. Brad, the PM was top notch - Knowledgeable & always kept me in the loop. All the tradespeople were top notch as well as friendly & considerate of my home. Well done Total Restoration!"
"The men that came to our aid were excellent. Very pleasant & did an awesome job. This is a great company. I will recommend to all"
"Staff very professional. Met our timeframe and work done very well"
"Amazing work by our Project Manager Natalie and their workers! Thanks for everything!"
"We could not have had a better experience working with Total Restoration. All the staff have been excellent and have gone out of their way to be helpful. Very professional and caring service"
"Natalie and her team did an excellent job. From the immediate first response to project completion, Natalie went above and beyond in terms of communication and professionalism. Thank you very much!"
"We have been in good hands! Speedy response to our water damage emergency. Experienced Manager, specialized workers, workplace safety including covid protocols. Friendly, helpful, efficient workers. Quality workmanship, good communication throughout. TOTAL RESTORATION lived up to it's name!"
"This is long overdue. Thank you for all of the care and attention that you (Marissa) and the "Total Team" showed to us and to our home. It was clear to see that you always had our best interests at heart and we are grateful for all of the times you went to bat for us. Wishing you all the best in 2021"
"I would like to thank Marissa and her team for the great response and work. Very professional and expert service. Great job. Thank you!"
"The staff and Project Manager TJ were all very professional. I truly appreciate their hard work"
"Marissa - We are really happy with how things have gone - right from when you walked through the front door until now. It is great to work with your company. We have asked all the people who have come through the house how they like their job and they have all said that it is the best job they have had; that they are valued and appreciated by the company. That is a tribute to all of the employees “above” them - starting with you. Thank you"
"TJ and his team were very respectful, patient and professional. TJ was also very accommodating and willing to help where he could. I appreciated being able to stay in my place on the weekends. I am very happy with the final result. Thank you. Nice to know someone that knew what they were doing was taking care of everything"
"The crew was very careful when packing up breakable objects, rearranging the basement to accomodate the storage boxes and removing the cupboards. The new cupboards are well built and fit perfectly into the space"
"Marissa is awesome. Really great to deal with. Thanks guys!"
"They Did a great job. Really happy with all the work"
"Work completed to our satisfaction. Great crews, awesome work, pleasure to deal with"
"We are very happy & impressed with the quality of all work completed. Excellent in every aspect. We appreciated their skills & services. Awesome job done by all and we highly recommend."
"Thank you for all your hard work and being able to accommodate our crazy schedule"
"Needing a restoration company is a stressful experience but working with the amazing and professional team at Total helped keep that stress at bay! From the cleanup crew to the Project Manager, everyone kept me informed & confident that I had put my house repairs in the right hands!
"Thank you for being the calm in the chaos Total Restoration. Your team and your trades were reliable, prompt and respectful in our home. Thank you for making the process easy. :) "
"The entire team was AMAZING! This was a crazy time of the world to be doing renos (Covid) Everyone was professional, were where they were supposed to be and on time or early. Trustworthy as I had to leave the house sometimes. Super, sweet, AMAZING handiwork. PROFESSIONAL!
Can we have a staff party here?"
"I'm happy with the job. Well done!"
"Total Restoration was prompt, courteous and reliable during our entire claim process. The team members were very accomodating and respectful making this claim process seamless & easy to manage. "
"I am very pleased with the job done by Total Restoration. TJ Alcott and his team kept me informed and always let me know when someone was coming to work at my place. The workers are friendly and treated by son Gordon, who is a special needs adult, with kindness and took time to answer his questions. He will miss them. A job well done!"
"I found all of the employees who came to my house to be very hardworking, knowledgeable and friendly. They did an excellent job of removing flooring, doors, baseboards and replacing them. They matched the paint perfectly. I would highly recommend them"
"Very well done. Professional and friendly people."
"Marissa & the team were great! Super supportive and efficient as we dealt with not only one sewer back up but two! Quick to respond to both and any other concerns we had along the way. Thank you so much!"
"Thanks Natalie and team for your efficient and attentive service! Would recommend Total Restoration to anyone!
"Exceptionally happy with all work performed. Natalie and her team handled my claim perfectly! I now know why the are called "TOTAL RESTORATION..." because they "TOTALLY RESTORE" everything better than it was before! On time or ahead of schedule too!
"It was a pleasure working with Total Restoration. We always felt like we had a good understanding of the restoration process and timeline. TR did a wonderful job and we are very happy with the end result."
"Excellent outcome at the end of our mini disaster. Natalie handled things beautifully and the Total Restoration crew was courteous and efficient!"
"I have known the crew at Total for awhile, working with them in a professional capacity but when we had a sewer back up in our house I had a chance to work with them personally! We greatly appreciated the attention and care Total took in returning our house to our home - from the promptness in responding on day one (even when we called for the second flood that same evening!) to getting everything tied up in time for Christmas!! Thanks Marissa and team!!"
TJ was great! Very easy to talk to. Made the whole process very easy for us. Thanks so much.
"We were extremely pleased with Total Restoration's efforts and commitment to make sure the repairs were completed as per our agreement. The quality of workmanship was also excellent."
"As always, we received timely and professional service from Total Restoration. TJ was excellent to work with, always available to answer our questions or discuss our concerns."
"Marissa and the team at Total Restoration were amazing. Very responsive and helpful. We would highly recommend them."
"Very forth coming with helpful ideas and suggestions to consider. Good at what they do. Nice people to work beside. All the workers for every different stage from demolition to floors to cabinetry to the wonderful finished product,, all were friendly & professional. Thank you to everyone!"
"This was a very difficult time for my family. The staff at Total Restoration were respectful, courteous, polite and did a very good job. I highly recommend TR. Very punctual and good work ethic. They were quick to respond to all of my concerns quickly & promptly. I am very happy with my new bathroom. Thank you Marissa and team."
"TJ and Total Restoration were respectful, on time and delivered to the full extent. We will not hesitate to contact them again if we are ever in need"
"A big thank you to Marissa & the rest of the crew during a very stressful time. We felt like you had our back. Phone calls and emails were answered and returned. Contractors were on time and a pleasure to deal with. But most of all, we are so happy with the job done. Thank you!"
"Excellent job! Appreciated the help. Very professional"
"Good quality job by Total Restoration. Staff was professional, competent and always cleaned up the job site"
Thank you very much! The staff were pleasant and enjoyable to work with.
"We had a roof problem at the worst possible time, heavy snow and right in the middle of the Holiday Season.
Total Restoration was there within 45 minutes to start taking care of the problem. They set up the dryers, suggested a way to drain the excess water and contacted a reputable roofing company to fix the problem. Nielsen Roofing is on site right now patching it up until they can replace it in the spring.
The Project Manager and the young lady that showed up for the call have been extremely professional and brought calm and sense of relief to a stressful situation. We are extremely happy with the service and would suggest they be your first call.
Thanks Total Restoration, it is appreciated.
Kaleden Lakeview Enterprise"
We recently had a fire next door to our home. Total Restoration was there to ensure there was no damage to our home, provided quotes on clean up of debris and any smoke damage. Thank you for your fast, efficient and caring service.
Had a flood in my house and discovered it around 10 pm at night. Phoned Total Restoration who appeared within an hour. They worked till deep in the night, cleared up the water, put all furniture on blocks, pulled off damaged trim and took wet rugs with them to be dried. These guys are fantastic!
Over the past 5 months I have had both personal and professional dealings with Total Restoration.
In these times where professionalism and customer service are some times hard to find the people at Total Restoration have defiantly set a very high bar. I would and will recommend them to anyone.
If you've had as many floods as me, you'll know Total Restoration is the place to call. Great service. I really like their over-the-top community involvement! I think they sponsor & support everything in the area (and give a lot of their time too). Issues are dealt with promptly and professionally.
Total Restoration went above and beyond with customer service. They kept me in the loop as to what was happening with sub contractors and they kept every promise they made.
We were totally pleased and satisfied with everything Total Restoration did for us and we would recommend them highly. They are the best!
I am a sub contractor in Penticton . I have completed a number of jobs for total restoration and have worked with their crew. i find them to be professional ,hard working and have respect for their clients. i look forward to working with them in the future
