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A fire can leave behind more than just smoke and ashes—it can shake your sense of safety and stability. If you are a homeowner trying to rebuild your life after a fire, knowing what steps to take in the immediate aftermath is crucial.
Lets walk through what to do after the flames are out.
Step 1: Safety First
• Account for all people and pets who were inside. Inform fire personnel ASAP that all people and pets are accounted for (or not).
• Do not re-enter the property until firefighters or emergency personnel give you the “all-clear”. In the meantime, try and stay out of the way of emergency workers and support personnel to ensure they can do their job as quickly and efficiently as possible.
• If someone is injured, seek medical attention immediately—even minor smoke inhalation can have delayed effects.
Step 2: Critical Communication
• Contact friends or family to let them know you're safe, and ask for support to secure temporary housing.
• Call your insurance provider to begin the claims process.
• Inform your landlord or property manager (if applicable).
• Notify schools and employers If the fire & its aftermath will affect your schedule
Step 3: Secure the Property
• Board up windows and doors to prevent theft or weather damage. (we do this as part of the restortion process)
• If possible, shut off utilities (gas, water, electricity) to avoid further hazards.
• Gather important documents (passports, IDs, contracts) if they are salvageable.
• If you must enter the property to gather your important documents, wear protective gear
IMPORTANT NOTE: Do not remove ANY of your items! Insurance adjusters will need to assess the full scope of the damage.
• Document the scene—take photos and videos of damage before cleanup.
• Begin creating an inventory of lost or damaged possessions.
• Keep receipts for any expenses you incur related to the fire or temporary living arrangements.
Step 4: Begin Damage Assessment and Recovery
• Ask your insurance company for information and recommendations for professional fire damage restoration services. Some people don't realize that you get to choose which company you want to utilize for restoration services. We reccomend us. (lol) Call Total Restoration Services 24/7 at 250-558-1412 to assess structural damage and begin remediation 24/7.
• Don’t discard any damaged items without photo proof or adjuster review.
• Avoid touching soot-covered items—they may be salvageable with professional treatment.
Step 5: Take Care of Your Wellbeing
• Fires are traumatic. Give yourself permission to grieve and process what has happened.
Click here to downlod a checklist to help you through the first critical steps through the post fire process
Finally, Remember; while fire leaves physical destruction, your story doesn’t end in the ashes. Recovery begins the moment you reclaim your footing. If you’d like help with your insurance claim & restoration plans, we’ve got your back!