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A fire can leave behind more than just smoke and ashes—it can shake your sense of safety and stability. If you are a homeowner trying to rebuild your life after a fire, knowing what steps to take in the immediate aftermath is crucial.
Lets walk through what to do after the flames are out.
Step 1: Safety First
• Account for all people and pets who were inside. Inform fire personnel ASAP that all people and pets are accounted for (or not).
• Do not re-enter the property until firefighters or emergency personnel give you the “all-clear”. In the meantime, try and stay out of the way of emergency workers and support personnel to ensure they can do their job as quickly and efficiently as possible.
• If someone is injured, seek medical attention immediately—even minor smoke inhalation can have delayed effects.
Step 2: Critical Communication
• Contact friends or family to let them know you're safe, and ask for support to secure temporary housing.
• Call your insurance provider to begin the claims process.
• Inform your landlord or property manager (if applicable).
• Notify schools and employers If the fire & its aftermath will affect your schedule
Step 3: Secure the Property
• Board up windows and doors to prevent theft or weather damage.
• If possible, shut off utilities (gas, water, electricity) to avoid further hazards.
• Gather important documents (passports, IDs, contracts) if they are salvageable.
• If you must enter the property to gather your important documents, wear protective gear
IMPORTANT NOTE: Do not remove ANY of your items! Insurance adjusters will need to assess the full scope of the damage.
• Document the scene—take photos and videos of damage before cleanup.
• Begin creating an inventory of lost or damaged possessions.
• Keep receipts for any expenses you incur related to the fire or temporary living arrangements.
Step 4: Begin Damage Assessment and Recovery
• Ask your insurance company for information and recommendations for professional fire damage restoration services, or call Total Restoration Services 24/7 at 250-558-1412 to assess structural damage and begin remediation
• Don’t discard any damaged items without photo proof or adjuster review.
• Avoid touching soot-covered items—they may be salvageable with professional treatment.
Step 5: Take Care of Your Wellbeing
• Fires are traumatic. Give yourself permission to grieve and process what has happened.
Click here to downlod a checklist to help you through the first critical steps through the post fire process
Finally, Remember; while fire leaves physical destruction, your story doesn’t end in the ashes. Recovery begins the moment you reclaim your footing. If you’d like help with your insurance claim & restoration plans, we’ve got your back!